I mentioned the difficulty I anticipated trying to save these slippery labels with 5 point type for my income taxes and my pharmacist said that I could ask for a list of money spent on prescriptions every year for income tax purposes. That's a service that can help me, BUT I still need and want the listing of my last 20 prescriptions.
For me that list has been an essential tool. With it I can accurately give details of my medications to doctors. I also use it to list medications on forms at the hospital and in the Emergency Department. On Twitter yesterday some doctors said they also use those lists to go over medications with their patients.
Yet now that feature has been withdrawn with no notice, and no concern for patients, caregivers, doctors and customers.
Burden of care is added to by having no list.When I look at the Loblaws Corporate website I see Chairman Galen Weston saying "We understand the breadth of our impact and influence." I appreciate that sentiment but wonder how many doctors and patients were consulted about this change that has a fundamental effect on my ability to manage my drugs and prescriptions.
I like the idea of the patient, family doctor and pharmacist as the basic unit for regular health management. But now, at the same time as Shoppers takes on more health services such as flu shots and Med Checks for profit, they are stepping back from the patient's needs.
My pharmacist responded to the problems I raised with:
"We all change and we expect our customers to change too."
"You have to manage by yourself somehow."
"Our expectation is that the patient will keep track of their medications."
Excuse me Shoppers, I am a highly literate patient and that is just one of the areas where I have challenges. Luckily at this moment I am not in a crisis but many of your clients are struggling with their health. Many of us stagger from crisis to crisis.
What about our aging population, people with low vision (Did I mention the 5 point type on the receipt?), and the more than half of Canada's population who are not health literate?
Another statement on the Loblaw's website (Loblaw's owns Shoppers) is this: "Our strong commitment to corporate social responsibility defines the way we do business and the role we play in society."
These statement do not match the Shopper's Drug Mart withdrawal of their useful and traditional prescription lists.
I hope they will look for a solution to this problem which is either happening to us now, or will soon be apparent at a Drugstore near you if you are a Shopper's Drug Mart customer.
This is the top section of the form we will no longer see.
Added after another visit to Shoppers: The pharmacist was able to produce a list for me on two full sheets of letter size paper that covered fewer prescriptions than the small summary of 20 that I am used to. Not convenient for me to carry and keep with me but at least I can use it for renewals. Not a solution, but as a stopgap it will help.